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Privacy Policy
1. Introduction
We take your personal data privacy seriously. This privacy policy explains how we collect, use, share, and protect your personal information when you visit our website www.customs-conformit.be (hereinafter referred to as the "Site").
By using this Site, you agree to the practices described in this privacy policy. We encourage you to read this policy carefully.
2. Data Controller
The data controller is Customs Conform-IT, located in Malmedy - Rue Devant l'Etang 6, (VAT BE0803.035.086). You can contact us at the following email address: raphael@customs-conformit.be.
3. Personal Data Collected
When you visit our Site, we may collect and process the following data:
- Identification data: name, first name, email address, phone number.
- Connection data: IP address, browser type, pages visited, time of visit.
- Data provided voluntarily: when you fill out a contact form, subscribe to our newsletter, or participate in a survey.
4. Purposes of Data Processing
Your personal data is collected for the following reasons:
- To respond to your inquiries via the contact forms.
- To improve the quality and content of the Site.
- To send you newsletters if you have subscribed to our mailing list.
- To comply with our legal and regulatory obligations.
- For analysis and statistical purposes.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Your consent: when you explicitly agree (for example, for sending newsletters).
- Contractual necessity: when the processing is necessary for the performance of a contract (for example, to respond to a service request).
- Legal obligation: when the processing is necessary to comply with a legal obligation (for example, tax obligations).
6. Data Sharing
Your personal data will never be sold, rented, or exchanged with third parties for commercial purposes. However, they may be shared with trusted partners who assist us in operating the Site and providing services (hosting, technical support, etc.), provided that these parties respect data privacy.
We may also disclose your personal data if required by law or if we believe in good faith that it is necessary to protect our rights, your safety, or that of others.
7. International Data Transfer
Your data may be transferred outside the European Economic Area (EEA) if necessary to provide our services. In such cases, we ensure that the transfer is carried out in accordance with applicable law and that appropriate safeguards are in place, such as standard contractual clauses or certification mechanisms.
8. Data Retention Period
We retain your personal data for as long as necessary to achieve the purposes for which it was collected, or to comply with legal, tax, or regulatory requirements. For example:
- Contact data will be retained for as long as we need to contact you.
- Data related to transactions will be retained for the legally required period (generally 7 years).
9. Your Rights
As a user of our Site, you have the following rights regarding your personal data:
- Right of access: you can request a copy of your personal data that we hold.
- Right to rectification: you can request the correction of inaccurate or incomplete information.
- Right to erasure (right to be forgotten): under certain conditions, you can request the deletion of your data.
- Right to object: you can object to the processing of your data at any time, for legitimate reasons.
- Right to data portability: you have the right to receive your data in a structured, machine-readable format.
- Right to withdraw your consent: for processing based on your consent, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.
To exercise your rights, please contact us at the following email address: raphael@customs-conformit.be. We will respond to your requests within a maximum of one month.
10. Cookies
We use cookies to enhance your experience on our Site. Cookies are small text files stored on your device when you visit our site. You can manage your cookie preferences directly in your browser settings.
11. Data Security
We are committed to protecting your personal data from loss, misuse, or unauthorized access. We have implemented appropriate technical and organizational security measures to safeguard your information.
12. Changes to the Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an update date. We encourage you to regularly check this page to be informed of any changes.
13. Contact
If you have any questions regarding this privacy policy or how we process your personal data, please do not hesitate to contact us at the following address:
Customs Conform IT srl
Rue Devant l'Etang 6
B4960 Malmedy
raphael@customs-conformit.be
+32 (0)495 69.27.25